Refund policy

We want you to love every piece you order from Bingagain. If something is not quite right, this Refund Policy explains how returns, exchanges, and refunds work so the process stays simple and transparent for our customers worldwide.

Return Window and Eligibility

You may request a return within thirty (30) days of the delivery date shown by your carrier's tracking record. To be eligible, the item must be unworn, unwashed, and undamaged, with all original tags still attached and the product in its original packaging.

Returns requested after the thirty-day window, or for items that show signs of wear, may be declined. We encourage you to try garments on carefully and keep the tags in place until you are certain you are keeping them.

Condition of Returned Items

Garments must be free of makeup marks, deodorant stains, perfume, pet hair, and odors. We inspect every return on arrival. Items that fail inspection may be shipped back to you at your expense, or a partial refund may be offered at our discretion.

Please fold items neatly and include any belts, detachable straps, or accessories that arrived with the product.

How to Start a Return

To begin, email bingagain@outlook.com with your order number, the item you wish to return, and the reason for the return. Our team will review your request and, once approved, send you the return address and any instructions you need.

Please do not send items back before receiving approval, as unauthorized returns may not be accepted or processed.

Return Shipping Costs

Unless the item is defective, incorrect, or damaged in transit, you are responsible for the cost of return shipping and for any customs charges that apply. Original shipping fees are non-refundable except where the return is the result of our error.

We recommend using a tracked service, as we cannot issue a refund for returns that are lost on the way back to us.

Refund Processing

Once your return arrives, we inspect it within three business days. After approval, we issue your refund to the original payment method. Depending on your bank or card issuer, the funds typically appear within five to ten business days.

You will receive an email confirming that your refund has been processed. If you have not seen the credit after ten business days, please contact your payment provider before reaching out to us.

Exchanges

Because inventory moves quickly, we do not offer direct exchanges. To receive a different size or color, please return the original item for a refund and place a new order for the style you want. This ensures the item you need is reserved while stock is available.

If you need a size urgently, place the new order first so your preferred piece is secured, then send the original back within the return window. Our team is always happy to advise on sizing before you reorder.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including intimate apparel, swimwear liners, pierced jewelry, and final-sale or clearance pieces. Any product marked "final sale" on its page is not eligible for return or refund.

Gift cards are also non-refundable and cannot be exchanged for cash.

Damaged or Incorrect Orders

If your parcel arrives damaged, or you receive the wrong item, please contact us within seven days of delivery. Include your order number and clear photographs of the issue. We will arrange a replacement or a full refund, including any shipping costs you paid.

Please retain the original packaging until the matter is resolved, as carriers may require it for a claim.

Contact

Our support team is happy to guide you through every step of a return. If you have any questions about this Refund Policy, please contact us at bingagain@outlook.com.